HOW WE USE INFORMATION ABOUT YOU

We use your information lawfully. We do not sell your information to third parties. However we may share your information as set out in the section. The details of how we use your information and the legal bases for our use are set out below:

When we have your consent to contact you, we may use your information to:

  • to keep in contact with you and provide you with marketing communications about our news, events, authors or books and those of other Hachette UK companies that we believe may interest you;
  • you about new website features or services;
  • you newsletters;
  • share your information with third parties such as authors, co-publishers or marketing partners so that they can contact you with information that might interest you (as described in the section)

In the following circumstances we will use your information to carry out our contract with you:

  • to process your requests to purchase our products from our website;
  • to provide customer service and support;
  • if you are an author, illustrator or other licensor to administer your publishing contract including receipt, review, editing, production, marketing of your manuscript and payment of your royalties;

Sometimes we will use your information on the basis of our ‘legitimate business interests’ (legitimate interests) . This means our legitimate interests in conducting and managing our business and our relationship with you.

Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing you have rights and choices which include the right to object (please see the section).

We may use your information for the purposes listed below on the basis of our legitimate interests:

  • to contact you about products you bought from us;
  • to contact you about submissions you made or content you provided to us;
  • to respond to your queries and correspondence;
  • to administer your account with us;
  • to process any job applications you submit to us;
  • to deal with enquiries or complaints about the website as necessary to provide customer support in providing the correct products and services to our website users;
  • to carry out aggregated and anonymised research about general engagement with our website in providing the right kinds of products and services to our website users;
  • to operate a safe and lawful business or where we have a legal obligation;
  • to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees;
  • to measure or understand the effectiveness of advertising;
  • to deliver relevant advertising and make relevant recommendations and suggestions to you about our products and services;
  • to analyse your use of our websites and apps and your responses to our communications;
  • to personalise, enhance, modify or otherwise improve the services and/or communications that we provide to you;
  • To detect and prevent fraud and unauthorised access or illegal activity;
  • To improve security and optimisation of our network sites and services including trouble shooting, testing and software development and support;
  • To work with our third party recruitment agency to process any job applications you submit to us;